Terms & Refunds
Last updated: 28 October 2026
Who we are
MyAdminCV (myadmincv.co.za) is a South African business.
Email: hello@myadmincv.co.za · Phone / WhatsApp: 050 214 6133
For formal or legal notices, email us and we'll reply with the details you need.
What you get
An online service that turns your answers into a professional admin CV. You can preview your whole CV free and change anything you like before you pay. A once-off payment of R199 buys the CV exactly as it is on your screen when you pay, as a print-ready PDF. There are no subscriptions or repeat charges.
Once you've paid, your CV is final. You can download that CV again on the same device as often as you need, and we keep a copy in case you lose it. We don't make changes to a paid CV: if you want changes after paying, you build a new CV, which is a new purchase of R199. One payment covers one CV.
Cover letter (optional): a one-page cover letter written for you from your CV answers and a few questions about the job. Add it when you pay for R50 (R249 for the CV and cover letter together), or buy it later for R50 once your CV is paid. Each letter is for one job: once paid it's final, and a letter for another job or company is another R50. All prices include any taxes, and there are no other fees.
Payment
Payments are processed securely by Yoco (card, Apple Pay or Google Pay) or, where offered, by Payfast (Zapper, Mobicred, store cards and other methods). We never see your card or bank details. Your download unlocks on the device and browser you paid on. After paying you'll see an order code under the download button. Keep it, and keep your downloaded files safe. If you lose your file, clear your browser data or switch device, contact us with your order code (or the date and time you paid) and we'll send you the copy we kept. Your order code and your payment confirmation are your record of the purchase, and you can save or print these terms at any time.
Refunds
No refunds are offered once your CV or cover letter has been downloaded.
You see your whole CV before you pay, so please check it first. Your CV is made to your own answers and delivered straight away at your request, so the 7-day cooling-off right in section 44 of the Electronic Communications and Transactions Act does not apply to it (section 42(2)(d) and (f) of that Act).
If something goes wrong on our side, for example you paid but your CV didn't unlock, or you were charged twice, contact us and we'll fix it or refund you. This doesn't affect your rights under the Consumer Protection Act.
Your CV and your information
- Everything on your CV comes from your answers. Please make sure it's true and accurate: you're responsible for what your CV says.
- Your CV belongs to you. Use it however you like.
- We help you present your experience well, but we can't promise interviews or a job offer.
- How we handle your information is set out in our Privacy Policy. In short, your answers are saved on your own device while you build your CV. When you pay, we keep a copy of the CV (and cover letter) you bought, with your contact details, so we can help if you lose it, and give you a private link to it. We only share your CV with recruiters or employers if you tick the box that says we may, and you can change your mind at any time.
Reviews
Customers who have paid can leave a review. We never pay or reward anyone for a review. If you tick the box allowing it, we may show your review with your first name, job title and town on our website. We publish all genuine reviews, good or bad. We only leave out reviews with offensive language, someone else's personal details, or anything unlawful. Ask us at any time and we'll remove yours.
Complaints
If you're unhappy with anything, email hello@myadmincv.co.za or WhatsApp 050 214 6133, with your order code if you have one. We aim to reply within 2 working days and to sort it out within 7 working days. If we can't agree, you can take your complaint to the Consumer Goods and Services Ombud (cgso.org.za) or the National Consumer Commission (thencc.gov.za).
Our responsibility
We work hard to keep the site running and the CVs accurate to your answers. If something goes wrong on our side, the most we'll be responsible for is the amount you paid. Nothing in these terms limits your rights under the Consumer Protection Act or other South African law.
Changes and law
We may update these terms from time to time; the version on this page applies to payments made while it is shown. These terms are governed by South African law.